Helpence gives your team a live chat widget that embeds in seconds. Multi-company, multi-product, and built to scale.
From first message to resolution. Built for real teams and real conversations.
Lightning-fast chat with zero latency. Customers get instant responses from your team.
One platform serving multiple companies, each with isolated agents, products, and history.
Route customers to the right agent every time, based on product and availability.
Add Helpence to any website with a single line of code. No technical expertise required.
Platform admins, company admins, and agents each see exactly what they need.
Enterprise-grade protection with zero-loss delivery. Every message is secured, backed up, and guaranteed to get through.
Sign up, register your company, and invite your first agent in under 2 minutes.
Add products, assign agents, pick a colour, and set the widget position.
Copy one line of code into your website. The chat widget goes live instantly.
Agents log in to the portal and handle customer conversations in real time.
Add a fully functional live chat widget to any website with just a few lines of code. No complex setup required.
Sign up and register your company on the Helpence platform.
Create a product in your dashboard and copy your unique product key.
Invite your support team members and assign them to your products.
Paste the snippet into your website's HTML. That's it. You're live.
Set your primary brand colour in the portal. The widget header and buttons automatically match it.
Choose the corner where the chat button appears: bottom-right, bottom-left, top-right, or top-left.
Set a custom display name for your product. Shown in the widget header to guests.
All widget settings (colour, position, display name) are managed in the portal under Products. No code changes needed.
Start free, scale as you grow. No hidden fees, no long-term contracts.
No plans available at the moment.
Volume pricing, custom SLAs, single sign-on and a dedicated success manager, tailored to your organisation.
It is as simple as copying a short piece of text and pasting it into your website. No special skills are needed. Once it is saved, your chat button appears on your site immediately.
Absolutely. You can set up as many separate chat experiences as you need, each with its own look, team, and conversation history. Everything stays neatly organised in one place.
No. You can start completely free with no credit card required. When your team grows and you need more features, you can upgrade at any time.
The message arrives instantly in your team's inbox and the right team member picks it up and replies in real time, just like a regular chat conversation.
Absolutely not. Your conversations belong entirely to you and your team. We do not read, monitor, or share any chat between your agents and your customers. Only the people inside your own team can see them.
Helpence is a real-time customer support platform designed to help businesses connect with their customers instantly. No complexity, no bloat.
We built Helpence because great customer support shouldn't require an expensive, complicated enterprise tool. Whether you're a startup handling your first 100 users or a growing company with multiple products and teams, Helpence scales with you.
Our platform combines a lightweight embeddable widget, a multi-agent desk, company-level analytics, and platform-wide administration, all in one cohesive system.
Start for FreeGet up and running in minutes. No complex configuration, no DevOps expertise required.
Manage multiple companies, products, and agent teams from a single platform.
Response times, resolution rates, agent performance, and guest satisfaction, all measured out of the box.
Have a question, feedback, or need help getting started? We'd love to hear from you.
support@helpence.com
Within 24 hours
Monday to Friday, 9 AM to 6 PM